Purchase Policy

Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the venue. Please take a minute to read the following:

NO REFUNDS OR EXCHANGES
In accordance with our Terms of Service, Tin Roof does not offer refunds or exchanges of tickets purchased on the Tin Roof web site or via our mobile site. In addition, tickets purchased through Tin Roof may be subject to a per-ticket Convenience Charge, which is non-refundable except in extraordinary circumstances (i.e., if a show time is cancelled, no seat was available, etc.). Before purchasing your tickets we urge you to confirm the title, time and location of the shows, performances, appearances, events, special events, classes, or other similar artistic showcases ("Event" or "Events") you wish to see.

Any refund or exchange is at the discretion of venue's management. If a refund is available, the Event box office may only refund to you the ticket price, in which event you should contact Tin Roof customer service if you also wish to request a refund of our Convenience Charge in the extraordinary circumstances described above (otherwise, the Convenience Charge is non-refundable, as stated above).

PICKING UP YOUR TICKETS
Please read your online and email confirmation pages carefully, as they provide you with important info for Tin Roof. If you can't print or don't have a printer, just take your confirmation number with you. Tin Roof will be notified of your name and reference number and will allow you access to the Event upon confirmation of your name and reference number. Please be prepared to present your picture I.D.

PAYMENT METHODS
Tin Roof accepts American Express, MasterCard, and Visa. We also accept debit cards. Tin Roof does not accept "Single-Use" card number security products.